Shipping & Returns
SHIPPING POLICY
Where we ship
We currently ship within the United States only.
Processing time
•â€¯All in‑stock orders are packed and handed to the carrier within 5 business days after your payment clears.
•â€¯Orders placed after business hours, on weekends, or on U.S. holidays begin processing the next business day.
•â€¯Peak‑season note – during major holidays or promotional events, processing and transit times may run a little longer.
Service levels & rates
At checkout you can choose:
ServiceEstimated transit*Cost
Standard Ground2‑7 business daysCalculated at checkout
FedEx 2‑Day2 business daysCalculated at checkout
*Transit estimates begin after the 5‑day processing window and exclude weekends/holidays.
Tracking
When your order ships you’ll receive an automatic email with a carrier tracking link so you can follow the delivery in real time.
Order edits & address changes
Need to tweak something? Email us within 1 hour of placing your order. After that, orders enter the fulfillment queue and can no longer be modified or cancelled.
Lost, stolen, or damaged parcels
•â€¯If your tracking shows no movement—or shows “delivered” but nothing arrived—please email us.
•â€¯After 10 business days beyond the expected delivery date we’ll declare the shipment lost and send a free replacement.
•â€¯Items damaged in transit are also replaced at no cost; just send us a photo of the damage within 30 days of delivery.
RETURN & EXCHANGE POLICY
RETURN & EXCHANGE POLICY
We want you to love H7 – Complete, but we also have to follow strict safety standards for consumable products.
1. Eligibility
Return window30 days from the date your package shows as delivered.
Acceptable conditionBottles must be unopened, unused, and in original sealed condition.
Damaged/defective on arrivalCovered—see “Replacements” below.
Opened productsFor safety reasons we cannot accept them back.
2. How to start a return
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Email us at support@H7complete.com with your order number and the reason for return.
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We’ll reply with simple instructions and the return‑authorization (RMA) number.
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Ship the unopened item(s) back using any trackable method you prefer. Return postage is the customer’s responsibility.
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Once received, we’ll inspect and process your refund within 30 business days.
3. Refunds
MethodOriginal form of payment.
Restocking feeA 50 % restocking fee is deducted from the refund amount on all change‑of‑mind returns.
Shipping feesOriginal shipping charges are non‑refundable.
4. Replacements (damaged or defective)
If your bottle arrives damaged, leaking, or otherwise defective, email us a photo within 30 days of delivery. We’ll ship a free replacement right away—no need to return the damaged item.
5. Exchanges
Apart from replacing damaged/defective items, we do not offer exchanges. If you need a different quantity, please place a new order.
6. Subscriptions
Auto‑ship cadenceMonthly.
Skip/cancel deadlineMake changes at least 5 days before your next billing date.
RefillsSubscription refills are final‑sale and not eligible for return or refund.
7. Safety & tampering
For the protection of all customers, we reserve the right to refuse—or issue only partial refunds for—items that appear opened, used, or tampered‑with.
Questions?
We’re here to help. Email contact@humans7point0.com. and our team will respond within one business day.